23jili Terms & Conditions

1. Acceptance of Terms

By accessing, registering for, or using the 23jili online casino platform (hereinafter referred to as "the Platform," "our Service," or "23jili"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and any additional rules or guidelines posted on the Platform. If you do not agree with any part of these terms, you must not use our services.

These Terms and Conditions constitute a legally binding agreement between you (the "User," "Player," or "you") and 23jili (the "Company," "we," "us," or "our"). The Company reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Continued use of the Platform following any such changes constitutes your acceptance of the modified terms.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least twenty-one (21) years of age to create an account and use 23jili services. By registering, you represent and warrant that you meet this minimum age requirement. The Company reserves the right to request proof of age at any time, and failure to provide satisfactory documentation may result in account suspension or closure and forfeiture of any funds or winnings.

2.2 Jurisdiction

You must be physically located in a jurisdiction where online gambling is legal at the time of accessing the Platform. It is your sole responsibility to ensure that your use of 23jili complies with all applicable laws and regulations in your jurisdiction. The Company operates in accordance with Philippine gaming regulations and does not accept players from jurisdictions where online gambling is prohibited.

2.3 Account Creation

You may create only one (1) account with 23jili. Creating multiple accounts is strictly prohibited and will result in immediate closure of all accounts and forfeiture of any balances. You must provide accurate, current, and complete information during registration, including your legal name, date of birth, contact information, and payment details. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.4 Account Verification

The Company reserves the right to request identity verification documents at any time, including but not limited to government-issued identification, proof of address, and proof of payment method ownership. Withdrawal requests will not be processed until satisfactory verification has been completed. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.

3. Deposits and Payments

3.1 Payment Methods

23jili accepts deposits via GCash, Maya, direct bank transfers to major Philippine banks (including BPI, BDO, UnionBank, and Metrobank), and other payment methods displayed on the Platform. Minimum and maximum deposit amounts are specified for each payment method and may be changed at the Company's discretion without prior notice.

3.2 Deposit Processing

Deposits are typically processed instantly, though processing times may vary depending on the payment method selected. The Company is not responsible for delays caused by third-party payment processors or financial institutions. Deposits must be made from payment accounts registered in your own name. Third-party deposits are not permitted and will be returned to the source.

3.3 Currency

All transactions on the 23jili Platform are conducted in Philippine Pesos (PHP). Currency conversion fees, if applicable, are the responsibility of the Player and will be determined by your payment provider.

3.4 Responsible Deposit Limits

Players may set daily, weekly, or monthly deposit limits on their accounts to promote responsible gaming. Once set, deposit limits become effective immediately, though increases to existing limits are subject to a cooling-off period as specified in our Responsible Gaming policy.

4. Withdrawals

4.1 Withdrawal Requests

Players may request withdrawals of their account balance, subject to completion of any applicable wagering requirements and verification procedures. Withdrawals must be made to payment methods registered in the Player's own name. The Company reserves the right to request additional verification before processing withdrawal requests.

4.2 Processing Times

23jili strives to process withdrawal requests as quickly as possible. GCash withdrawals typically process within 5-15 minutes, while bank transfers may take up to 24 hours. Processing times may be extended for first-time withdrawals or withdrawals requiring additional verification. The Company is not responsible for delays caused by third-party payment processors or banking institutions.

4.3 Withdrawal Limits

Minimum and maximum withdrawal amounts apply as specified on the Platform. The Company reserves the right to impose additional withdrawal limits at its discretion, including for security purposes or compliance with anti-money laundering regulations.

4.4 Withdrawal Fees

23jili does not charge fees for withdrawals. However, third-party payment processors or financial institutions may impose their own fees, which are the responsibility of the Player.

5. Bonuses and Promotions

5.1 Bonus Terms

All bonuses and promotional offers provided by 23jili are subject to specific terms and conditions, including wagering requirements, game restrictions, maximum bet limits, and expiration dates. These terms are clearly displayed in the promotional materials and must be met before any bonus-related winnings can be withdrawn.

5.2 Wagering Requirements

Unless otherwise specified, bonus funds and associated winnings are subject to wagering requirements before they can be withdrawn. Wagering requirements specify the amount that must be wagered before bonus funds convert to withdrawable cash. Different games may contribute different percentages toward meeting wagering requirements as specified in the bonus terms.

5.3 Bonus Abuse

23jili reserves the right to void bonuses, cancel winnings, and close accounts if bonus abuse is detected. Bonus abuse includes but is not limited to: creating multiple accounts to claim multiple bonuses, irregular betting patterns designed to manipulate wagering requirements, or any other activity the Company determines to be abusive or fraudulent.

5.4 Bonus Restrictions

The Company reserves the right to refuse, modify, or withdraw any promotional offer at any time without prior notice. Bonuses cannot be combined unless explicitly stated in the promotional terms. Only one bonus per Player, household, IP address, or payment method is permitted unless otherwise specified.

6. Gaming Rules and Conduct

6.1 Fair Play

All games on the 23jili Platform use certified Random Number Generators (RNG) to ensure fair and random outcomes. Any attempt to manipulate, cheat, or use unauthorized software or devices while using the Platform is strictly prohibited and will result in immediate account closure and forfeiture of funds.

6.2 Prohibited Activities

The following activities are strictly prohibited on the 23jili Platform:

• Using bots, scripts, or automated software to place bets or play games
• Colluding with other players to gain an unfair advantage
• Exploiting software bugs or errors for personal gain
• Using VPNs or proxy servers to disguise your location
• Engaging in money laundering or other illegal financial activities
• Creating multiple accounts or allowing others to use your account
• Providing false or misleading information during registration or verification

6.3 Game Errors

In the event of a game malfunction, error, or technical issue, all affected game rounds and wagers are void. The Company will investigate such incidents and determine an appropriate resolution, which may include refunding wagers or canceling erroneous winnings. The Company's decision in such matters is final.

7. Account Security and Responsibilities

7.1 Account Security

You are solely responsible for maintaining the security of your account credentials. Never share your username, password, or account information with any third party. 23jili will never ask for your password via email, phone, or any other communication method.

7.2 Unauthorized Access

You must notify 23jili immediately if you become aware of any unauthorized access to your account or any other security breach. The Company is not liable for any losses resulting from unauthorized account access unless such access was due to a breach of security on our end.

7.3 Account Responsibility

You are responsible for all activities that occur under your account. Any bets placed, deposits made, or withdrawals requested using your account credentials are considered to have been authorized by you, unless you have notified the Company of unauthorized access prior to such activities.

8. Account Closure and Suspension

8.1 Voluntary Closure

You may close your 23jili account at any time by contacting customer support. Upon closure, any remaining balance will be returned to you after deduction of any applicable fees or penalties. Accounts closed for responsible gaming purposes are subject to minimum closure periods as specified in our Responsible Gaming policy.

8.2 Company-Initiated Closure

The Company reserves the right to suspend or permanently close any account at its sole discretion, including but not limited to cases involving:

• Violation of these Terms and Conditions
• Fraudulent or illegal activity
• Bonus abuse or irregular betting patterns
• Multiple account creation
• Providing false information during registration or verification
• Abusive behavior toward staff or other players

8.3 Funds Upon Closure

Upon account closure initiated by the Company for violation of these terms, the Company reserves the right to withhold any remaining balance, including deposits and winnings, as compensation for damages or as required by applicable laws and regulations.

9. Intellectual Property

All content on the 23jili Platform, including but not limited to text, graphics, logos, images, software, and game content, is the property of 23jili or its licensors and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any content on the Platform without express written permission from the Company.

10. Limitation of Liability

To the fullest extent permitted by law, 23jili and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, loss of data, or loss of business opportunities.

The Company's maximum liability to you for any claims arising from your use of the Platform shall not exceed the total amount deposited into your account during the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless 23jili and its affiliates, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Platform, your violation of these Terms and Conditions, or your violation of any rights of third parties.

12. Dispute Resolution

Any disputes arising from or relating to these Terms and Conditions or your use of the 23jili Platform shall first be addressed through good-faith negotiations between you and the Company. If a resolution cannot be reached through negotiation, the dispute shall be resolved through binding arbitration in accordance with Philippine law, and the decision of the arbitrator shall be final and binding on both parties.

13. Responsible Gaming

23jili is committed to promoting responsible gaming and preventing problem gambling. We provide tools to help you manage your gaming activity, including deposit limits, loss limits, session time reminders, and self-exclusion options. If you believe you may have a gambling problem, we encourage you to seek professional help and utilize the resources available through our Responsible Gaming policy.

14. Anti-Money Laundering

23jili is committed to preventing money laundering and terrorist financing. We comply with all applicable anti-money laundering laws and regulations, including reporting requirements and customer due diligence procedures. The Company reserves the right to report suspicious transactions to relevant authorities and to refuse service to any individual or entity suspected of engaging in money laundering activities.

15. Privacy and Data Protection

Your use of the 23jili Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Platform, you consent to the collection and use of your information as described in the Privacy Policy.

16. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any legal proceedings arising from these terms shall be subject to the exclusive jurisdiction of the courts of the Philippines.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

18. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the 23jili Platform, please contact our customer support team at [email protected]. Our support team is available 24 hours a day, 7 days a week via live chat, email, and phone.